Help
Frequently Asked Questions
Shipping, pre-orders, returns, fitment and canvas care in one place. Can't find your answer? Contact us and we'll reply within 24 hours.
01 — Shipping
Shipping & delivery
How and when your order reaches you.
When will my order ship?
We aim to ship in-stock items within 2 business days. Items that need to be manufactured usually take 6–8 weeks. The expected timing for each product is shown on its page and again in your cart.
How long does delivery take?
Delivery usually takes 3–20 days after dispatch, depending on the item and your location. We make every attempt to deliver within the estimated timeframe, but delays can occur for reasons outside our control.
How much is shipping?
Shipping is calculated at checkout. Small items ship free within Australia unless stated otherwise; bulky items have a flat rate by state.
Do you ship internationally?
International shipping is priced on application — contact our team with your address and the items you need.
What if nobody is home to sign for my parcel?
The driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect. Read the full shipping policy.
02 — Pre-orders
Pre-orders
Some products are sold ahead of the next shipment.
How do pre-orders work?
Pre-order products are clearly marked with a Pre-order label and a Pre-order now button, with the expected dispatch timing shown on the product page and in your cart.
When do I pay for a pre-order?
Pre-orders are paid in full at checkout. Express checkout buttons are hidden for pre-order items so you always see the timing before you pay.
When will the RTT Ladder Steps V4 ship?
The next batch is arriving December 2026. Estimated dispatch is early–mid December, subject to stock arrival and customs clearance.
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them and in their original packaging. Email info@vanturaoutfitters.com with your order number and photos to start a return.
Who pays for return shipping?
Customers pay return shipping, except for faulty items or products damaged in transit. Original shipping fees and taxes are non-refundable. Items sent back without first requesting a return won't be accepted.
Which items can't be returned?
Custom products such as special orders or personalised items, sale items and gift cards can't be returned.
Is there a warranty?
Yes — a 12-month manufacturing warranty from the date of purchase. It covers defects in materials or workmanship under normal use, including aluminium components, awning poles, awning and rooftop tent fabric and the other components included with the original purchase. It does not cover misuse, negligence, accidents, modification or acts of nature such as wind, rain or hail. Read the full returns and warranty policy.
My order arrived damaged or wrong — what now?
Inspect your order when it arrives and contact us straight away if anything is defective, damaged or incorrect, so we can make it right.
04 — Fitment
Will it fit my vehicle?
Bootlid Tables fit most vehicles with a standard boot latch.
Send us a photoWill a Bootlid Table fit my vehicle?
Bootlid Tables mount into the standard rear boot or tailgate latch, so they fit most cars, hatchbacks, SUVs, 4x4s and vans with a conventional latch (striker plate) — including VW/VAG-style striker latches. They don't fit utes yet, or vehicles with a self-opening / soft-close tailgate. To check, open the boot and look at the latch striker at the boot opening; if you're unsure, send us a photo and we'll help before you order.
Will a rooftop tent or awning fit my roof rack?
Send us your vehicle and roof rack details and we'll help check before you order. Weights and dimensions are listed on each product page.
Which ladder steps suit my ladder?
Check the ladder details on the RTT Ladder Steps page, or send us a photo of your ladder and we'll help check.
05 — Canvas care
Canvas care
Keep your rooftop tent and awning canvas clean and protected.
How do I care for my canvas?
Three steps: clean mould-affected canvas with the mould cleaner, rinse and let the canvas dry thoroughly, then brush or roll the waterproofer over the outside. Our Canvas Care range covers each step — shop Canvas Care.
Which Canvas Magic product do I need?
Each product page explains what it is for and how to apply it. If you're unsure, send us a photo of your canvas and we'll point you to the right product.